FAQ's,

Q: How do I install a wax gasket?

A: This is the most commonly used method of installing the wax gasket. Place the wax gasket over the horn on the bottom of the toilet bowl before lifting the bowl and setting it down on the sewer pipe flange. Follow these steps:

1. Turn the toilet bowl over to expose the bottom.
2. Remove the wax gasket from the plastic tray.
3. Press the wax gasket over the horn outlet of the toilet bowl.
4. If the wax gasket contains a black plastic insert that looks like a funnel, press the wax gasket over the horn so that the funnel points away from the bowl. This will make it point toward the sewer pipe when you lower the bowl into place.
5. Set the toilet bowl in place and use your body weight to compress the wax gasket.
6. Twist the bowl slightly to spread the wax.
7. Tighten the flange bolts carefully to prevent cracking the bottom of the bowl.

Q: The flange on the sewer pipe is slightly below the level of the floor. How will I get a good seal?

A: This is common when new floors have been added over older ones or when the rough-in for the bathroom left the flange slightly low. Use a Harvey No-Seep #10 extra thick wax gasket or the Harvey 35B Wax Extender Kit when this condition exists. The extra thick wax will provide a proper seal.

 

Q: When the bowl is tightened down it rocks a little bit. I don’t want to tighten it more and perhaps crack the bowl. What can I do?

A: Floors are not always perfectly level or there may be some debris under one side of the bowl. Check for debris first. If the area under the bowl is free of debris use plastic shims to shim the bowl and eliminate the rocking. If a gap is visible around the bowl after it is shimmed use siliconized acrylic caulk to fill the gap and present a clean looking line along the floor.

 

Q: I have heard that I can combine the No-Seep #1 with a regular Bol-Wax to provide thicker wax for a seal. Will that work?

A: We do not recommend this procedure. Use the No-Seep #10 extra thick wax or the 35B Wax Extender Kit.

 

Q: My dog ate a wax gasket, should I take him to the Veterinarian?

A: Although our No-Seep and Bol-Wax toilet bowl gaskets contain no harmful ingredients, it is entirely your decision to call or see your Veterinarian. History of such cases indicate that your pet most likely will not have any harmful effects from ingesting this product other than possible vomiting and/or diarrhea.

 

Q: I have a cup of Harvey's Plumber's Putty. The label reads: "Do not use on marble or plastic". I'm setting a drain in a marble sink and I thought you always use plumber's putty to set a drain. Can you explain?

A: Marble, synthetic marble, granite, other rock compounds, all have in common that they are very porous. They don't look porous because they are very smooth and can feel like they are very hard. But they are porous and the oil that is in plumber's putty can leach out of the putty and find its way into the pores of the materials leaving a yellow stain. Plumber's putty on plastic will soften the plastic overtime, which may cause failure. So do not use plumber's putty with these materials. Use siliconized acrylic latex caulk for these applications.

 

Q: I got Plumber's Putty on my Marble or Granite countertop can I get the stain out?

A: The stain was caused by oily ingredients in the putty that were "drawn" out by the porous nature of the granite or marble. Depending on the amount of oil that was drawn out, it may be possible to remove some or all of the stain. Use a clear solvent such as rubbing alcohol or odorless mineral spirits on a clean cloth or rag. CAUTION: These materials are highly flammable. Keep away from open flame, sparks or heat sources. Use these products in a well ventilated area. Blot the stained area and change or rotate cloth as soon as it starts retaining the oily stain. Repeat as needed.

 

Q: Can I use CPVC solvent cement on PVC Pipe? Can I use PVC solvent cement on CPVC pipe?

A: CPVC solvent cement can be used on CPVC and PVC pipe. PVC solvent cement can only be used on PVC pipe.

PVC stands for poly vinyl chloride. CPVC stand for Chlorinated poly vinyl chloride. CPVC is harder, stronger pipe. It requires a stronger solvent cement than PVC pipe. CPVC solvent cement is strong enough to bond CPVC pipe and fittings, so it is strong enough to bond PVC pipe and fittings as well. But PVC solvent cement is not strong enough to properly bond CPVC pipe and fittings and should not be used on CPVC.

 

Q: I dripped Purple Primer on my vinyl floor, can I get the stain out?

A: Depending on the quality of vinyl floor that you have and the amount of time it had to soak in, you may be able to remove some or all of the stain. Wherever you purchased the Purple Primer should also carry CLEAR Primer. Apply a small amount of Clear Primer to a clean cloth and blot the stained area. CAUTION: This material is highly flammable. Keep away from open flame, sparks or heat sources. Use these products in a well ventilated area. DO NOT RUB THE STAINED AREA - this will damage the vinyl surface. Use the Clear Primer sparingly and change or rotate cloth as soon as it starts retaining the purple color. If you do not see purple color being imparted into the cloth after 2 or 3 attempts, it is unlikely that you will be successful.

 

Q: I used the entire tube of adhesive that came with my Toilet Tank Liner Kit, what else can I use?

A: Most hardware stores carry Foam Board Insulation Adhesive. Read label to insure that it is compatible with styrene foam. Apply as directed.